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◇
. .
研
探討門診護理專才培訓制度推展之成效
58 究
論

文
◇
The Effectiveness of Professional Training Program

in Out-patient Care

Hor, Yan-Shin1 Tao, Chun-Lan2 Wang, Mei-Hwa3 Chen, Mei-Li4*

1RN, MSN, Assistant Head Nurse, Department of Nursing, Taipei Veterans General Hospital;

2RN, MSN, Assistant Head Nurse, Department of Nursing, Taipei Veterans General Hospital;
3RN,BSN, Head Nurse, Department of Nursing, Taipei Veterans General Hospital;

4RN,BSN, Supervisor, Department of Nursing, Taipei Veterans General Hospital

Abstract

Background: Outpatient care highly depends on mutual support, and therefore, demands personnel with
multiple experiences in different nursing fields as well as crisis management ability. In order to promote

outpatient care services and to maintain quality of care, an outpatient care training program had been car-

ried out to provide ward nurses with at least one-year practical training at outpatient units. The program had
been running for years and the evaluation of its effectiveness was needed.

Purposes: To investigate the effectiveness of learning, effectiveness of training and the satisfaction.

Methods: This research was a cross-section descriptive design. Questionnaires were developed to examine

the levels of basic attributes, to evaluate learning effectiveness, training effectiveness on trainees, and satis-

faction of training. A total of 62 valid responses were collected from the participants in the training program
and the data was analyzed with SPSS 17.0 statistical package software.

Results: (1) Learning effectiveness ranks as: affection effects (4.43±0.1), skills (4.19±0.25) , and knowl-
edge(4.11±0.15). (2) Training effectiveness ranks as: quality of care (4.35±0.1), growth in profession

(4.31±0.21), utilization of human resources (4.18±0.45), and adjustment of pressure (3.59±0.63).(3) The high-

est evaluation was in the satisfaction with the instructor (4.21±0.1), the lowest, the satisfaction with training
system (3.82±0.13).(4)There are signiicant differences between age and quality of care ( F =2.63, p =.04),and

between age and professional growth ( F=3.89, p=.01).(5)satisfaction is significantly positively correlated

with learning effectiveness ( r =.63, p =.000) and with training effectiveness ( r =.61, p =.000).

Conclusions/Implications for Practice: The outpatient care professional training program enables human Jo
ur
resources to be well developed and properly utilized, initiating growth in both trainees and institutions. The nal
results of the research can be referred to as a sample of training program for incubating outpatient care pro- of
He
fessionals.
alt
h a
nd
Arc
Keywords: Outpatient care, professionals training, effectiveness of learning, effectiveness of training, level hit
of satisfaction
ect
ure

Vo
Accepted for publication: August 14 , 2015
lum
Corresponding author:Chen, Mei-Li
e
2‧
Address correspondence to:No.201,Sec.2, Shih-Pai RD.,Taipei.11217,Taiwan,ROC. N
um
Tel:886(2)2871-2121 # 2398
ber
E-mail:chenml@vghtpe.gov.tw
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