Page 64 - 健康與建築_2卷2期

◇
. . 研
55 Relationship Between Satisfaction of Outpatient Services and Background of Seeking Medical Care Among Patients 究
論

文
◇
Relationship Between Satisfaction of Outpatient Services and

Background of Seeking Medical Care Among Patients

Han, Wen-Hui1 Wang, Kuan-Chin2* Chang Yu-Mei2 Chen Kuang-Huei3 Hsu,Nan-Ly4

1Associate professor, Department of Nursing, Oriental Institute of Technology

2Assistant professor, Department of Nursing, Oriental Institute of Technology

3Lecturer of Department of Nursing, Yuanpei University.

4Professor of Department of Nursing, Yuanpei University.

Abstract

Background: In the competitive environment of medical service system, the management of medical insti-

tutions increasingly dificult, patient’s satisfaction is an important factor for seeking medical care in loyalty, it
is necessary to be clariied.

Purposes: The purpose of this study was to explore the relationship of satisfaction of outpatient services and

background to seek medical care at a regional hospital in Taipei.

Methods: This is a cross-sectional descriptive design. The instrument was structured questionnaire. Profes-

sional validity CVI 1.0, pre-test, face validity, content validity was implemented. Out-patient service satisfac-
tion scale Cronbach’s α 0.93, sub-scales were 0.89, 0.92, 0.80 respectively. A purposive sampling consisted

of 590 people at a regional hospital in Taipei was conducted between July and August in 2005.

Results: The participants mean satisfaction was 3.67 ( SD = 0.51), that show participants felt between sat-

isfaction and normal range. The patient satisfaction subscales of service attitude were ranked highest in the

satisfaction of outpatient services(3.72, SD= 0.55), followed by environment satisfaction(3.67,SD=0.58) and
satisfaction of the waiting time(3.58, SD= 0.69). The marriage, occupation, the well medical equipment of

hospital and good service attitude, skillful were signiicant factors to affect their satisfaction.

Conclusions/Implications for Practice: To enhance the well equipment of hospital, the service attitude and

skillful will elevate satisfaction of out-patients. The result of this study could be used as a reference for im- 健
康
provement outpatient services.
與
建
築
雜
誌

Keywords: Satisfaction of outpatient services, Background of seeking medical care.
第
二
卷
Accepted for publication: January 14 , 2015
第
二
Corresponding author : Wang, Kuan-Chin
期
Address : No.58, Sec. 2, Sihchuan Rd., Banciao Dist., New Taipei City 22061, Taiwan (R.O.C.) .
中
Tel : 02-77388000
華
民
E-mail : kcw@mail.oit.edu.tw
國
一
○
四
年

六
月